Duk wani abu da kuke yi don inganta ƙwarewar abokin ciniki zai iya zama mafi riba matakin da kuke ɗauka a cikin shekara mai zuwa, bisa ga binciken kwanan nan.

Fiye da kashi 80% na kamfanoni sun ce za su yi gasa galibi ko gaba ɗaya bisa ƙwarewar abokin ciniki a cikin shekaru biyu.

Me yasa?Kusan rabin kamfanonin da ke cikin binciken sun ce sun kafa dangantaka tsakanin kwarewar abokin ciniki da sakamakon kasuwanci… kuma yana da kyau.Don haka sun fi mai da hankali kan gogewa fiye da ko kuma tare da ingancin samfur ko sabis.

Hanyoyi 4 don ingantawa

Anan akwai shawarwari guda huɗu don haɓaka ƙwarewar abokin ciniki a cikin shekara mai zuwa:

• Bidi'a, kar a kwaikwayi.Kamfanoni sukan sa ido kan abin da gasar ke yi - kuma suna ƙoƙarin yin kwafin shi saboda abokan ciniki suna son shi.Amma abin da ya kasance sabo ga kamfani ɗaya zai iya zama gajiya ga wasu kamfanoni.Madadin haka, nemi hanyoyin ƙirƙirar sabon, ƙwarewa na musamman ga abokan ciniki a cikin masana'antar ku.Ee, zaku iya duba wasu masana'antu don ra'ayoyi, amma har yanzu ba ku son yin abin da aka wuce gona da iri.Dubi ta wannan hanya: Idan kwaikwayo ya isa, to, bidi'a zai kasance sama da daidai.
• Yi aiki da kyau, kada ka wow.Yayinda sabbin abubuwa ke da mahimmanci, mabuɗin kowane ƙwarewa shine sauƙi.Ba kwa buƙatar “wow” abokan ciniki duk lokacin da suka tuntuɓe ku.Kuna so ku sa abubuwan su zama marasa daidaituwa.Hanya ɗaya: Kula da tsarin CRM wanda ke yin rikodin kowane hulɗa don haka lokacin da sabis da tallace-tallace na tallace-tallace ke hulɗa da abokan ciniki, sun san duk lambobin sadarwa - daga kafofin watsa labarun zuwa kiran waya - abokin ciniki ya yi da sakamakon.
• Horar da kuma riƙe.Mafi kyawun gogewar abokin ciniki har yanzu ana gina su akan hulɗar mutum-da-mutum, ba akan ci gaban fasahar zamani ba.Ƙwararrun ƙwarewar abokin ciniki suna buƙatar horo na yau da kullum akan fasahakumaa kan basira mai laushi.Saka hannun jari a cikin horo, ramuwa da lada don haka ribobi na sabis na gaba-gaba sun kasance da aminci kuma sun fi dacewa don isar da gogewa mara kyau.
• A kara saurare.Idan kana son ci gaba da haɓaka ƙwarewar don haka abokan ciniki su lura kuma su kasance da aminci, yi abin da suke so.Nemi ra'ayin abokin ciniki ba tare da ɓata lokaci ba.Kada ka bari ɗigon martani ɗaya ya faɗo ta hanyar ƙarfafa ma'aikatan da ke hulɗa da abokan ciniki don ɗaukar lokaci bayan hulɗa don lura da sharhi, zargi da yabo.Sannan yi amfani da wannan ra'ayin na yau da kullun don cika abin da kuke tarawa a kai a kai don haɓaka ƙwarewar koyaushe.

Resource: An samo shi daga Intanet